FAQ
Do you offer custom jewelry design?
Yes, we do! Our custom design service allows you to create one-of-a-kind jewelry that reflects your personal style. From initial sketches to the final piece, we work closely with you through every step of the process.
Can you resize my ring?
Absolutely. We offer professional ring resizing services to ensure the perfect fit. Most rings can be resized up or down, depending on the metal and design.
Do you provide jewelry cleaning and maintenance?
Yes, we offer cleaning, polishing, and routine maintenance services. Keeping your jewelry clean and well-maintained helps preserve its brilliance and longevity. We recommend having your jewelry checked at least once a year.
How long does it take to make a custom piece?
Custom jewelry typically takes 2 to 6 weeks, depending on the complexity of the design and material availability. We’ll provide a timeline during the consultation.
What metals and gemstones do you work with?
We work with a variety of precious metals like gold, platinum, and silver, as well as a wide selection of natural and lab-grown gemstones, including diamonds, sapphires, rubies, emeralds, and more.
Do you offer jewelry repair services?
Yes, we specialize in repairing all types of fine jewelry. Whether it’s a broken clasp, missing stone, or a damaged chain, our skilled artisans can restore your piece with care and precision.
Is your jewelry certified or hallmarked?
Yes. All of our pieces are hallmarked according to industry standards, and we provide certification for all diamond and gemstone jewelry, ensuring quality and authenticity.
Can I reuse old gold or gemstones in a new design?
Yes, we encourage it. We can repurpose your old gold and stones to create something fresh and meaningful while preserving the sentimental value of your original piece.
What if I need a piece urgently?
We do offer expedited services for certain custom and ready-made jewelry items. Please contact us with your request, and we’ll do our best to accommodate your timeline.
Do you offer warranty or guarantee?
Yes. We offer a warranty that covers manufacturing defects for a specified period. Additional protection plans are available for extended coverage, including repairs and inspections.